Returns & Quality Support

Customers may request a return or replacement if a product develops a confirmed material, manufacturing or structural defect within 90 calendar days of delivery, provided that the product has been properly installed, used and maintained.

1. Information required

To submit a request, customers must provide:

• Valid proof of purchase;
• The order or product information;
• Photographs or video clearly showing the issue; and
• Any additional information reasonably required to evaluate the request.

Customers must contact us and receive return authorization before sending a product back.

2. Available support

If the issue is confirmed as a covered quality defect, VIMING INNOVATIONS will provide a return and refund or a product replacement. With the customer's agreement, we may instead provide repair service or replacement parts.

VIMING INNOVATIONS will cover reasonable return shipping costs for confirmed quality defects.

3. What is not covered

This policy generally does not cover:

• Normal wear, aging, weathering or reasonable color variation;
• Damage caused by scratching, chewing or other animal behavior;
• Improper installation, misuse, neglect or inadequate maintenance;
• Unauthorized modification or repair;
• Accidents, fire, flooding or weather beyond the product's stated operating conditions;
• Products without valid purchase records; or
• Products purchased through unauthorized sales channels.

4. Contact quality support

To request support, contact hello@viminginnovations.com with your purchase information and a description of the issue.